You can contact HCC yourself - you do not need to be referred.  Just call the Office on 020 8423 8454 or alternatively email us from our website to make an appointment for an initial consultation. The office is open Monday to Friday but, should no one be available to answer your call, messages may be left on our confidential answering machine or you can call the mobile number provided.

Assessment appointments are made within 5 working days. You will be sent a letter confirming your appointment and a personal questionnaire which you are invited to complete before you come. Your completed questionnaire will help us prepare for your initial consultation and will be treated in strictest confidence.

The initial consultation takes about 90 minutes. An experienced assessment therapist will explore with you your needs, your expectations, issues relevant to your application, and whether the services we offer can help you. The therapist whom you see for the initial consultation may not be your counsellor for subsequent sessions.

Following the initial consultation we will consider the best way forward and contact you with our recommendation. Occasionally we will need further information or require you to have a second, more specialised assessment. If we think that our services cannot provide the help you need, we will suggest alternatives wherever possible.

We aim to start your counselling as soon as possible. You can help to speed things up by being as flexible about times of availability as possible.